At Hightower Service, Inc., we always want to give you nothing but the best. As such, we’d love to know about your experience with us in the Fort Worth, Tx area. Please find time to write a company review. We are confident that your reviews will help us learn what we are doing right and what we are doing wrong! Ultimately, hearing from you provides us an avenue to improve our service, thus serve you better. At Hightower Service, Inc, every customer review is well appreciated.
Local Reviews
for Fort Worth, Tx
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Andy - Fort Worth, TX
Response from Hightower Service Inc.:
Thank you!
I got way more than I ever have from other companies.
Dray - Fort Worth, TX
When I do the heat portion, I would like to use Eric. One thing, we missed checking the thermostat. He was going to do it after he checked the outside unit. We both forgot. It's working, I just had some questions. They can check it in the fall.
Response from Hightower Service Inc.:
Thank you for your informative review, don't hesitate to call us before fall if need be.
great service
Tim - Fort Worth, TX
Everything was gry
Response from Hightower Service Inc.:
Our pleasure!
Excellent Service very good technician
Victor - Fort Worth, TX
I normally do not have the time to do this, but this time I feel the technician sent to my home deserves recognition for an excellent service, his name is James Biddlecome and he was superb, very patient answer all my question and above all was very caring and concern.
Response from Hightower Service Inc.:
We will let James know! Thank you for taking the time to write this review.
4321 Thorp Service
Dell - Fort Worth, TX
Response from Hightower Service Inc.:
Thank you for 5 stars.
Great Service
Mary Ann - Fort Worth, TX
Response from Hightower Service Inc.:
Thank you for 5 stars.
Review
Karen - Fort Worth, TX
I have truly appreciated your service but 1 important information I truly feel all of your techs they will write a recommendation on the form but do not mention to the customer in case the customer want to have the extra work performed while tech is still there. This was the first time I looked over ticket while tech was there and asked what this was he was recommending and he explained he had not mentioned anything just made his notes along with all other techs. Please bring to customers attention also explain and give them an option at that moment. Do not just make notes on bill and leave. Thank you.
Response from Hightower Service Inc.:
We will take this advice into serious consideration. Thank you so much for your suggestion.
Linda moore
Linda - Fort Worth, TX
Good service
Response from Hightower Service Inc.:
Thank you for your review.
Great service in a timely manner!
Ivanna - Fort Worth, TX
Response from Hightower Service Inc.:
Thank you! We provide constant training for our team members to ensure great customer service.
Professional, mannerly, and a hard worker
Bob - Fort Worth, TX
I had Bobby out to my house in August of last year so I specifically asked for him. He was very thorough and businesslike and was there to continue to retain the customer.
Response from Hightower Service Inc.:
Thank you for your kind words about one of our team members.
Ashton B.
Performing one system A/C maintenance on a Carrier Infinity system for a family in fort worth
Ashton B.
Performing a two system A/C maintenance with filter change
Eric C.
AC not cooling, carrier units
Eric C.
AC not cooling, system repair
Kip S.
Ac no cool commercial
Eric C.
AC maintenance service, first time customer
Eric C.
AC water leak on carrier system
Cliff W.
Preventive maintenance and water leak on a 19 seer air conditioner for a residential customer in North Richland Hills
Ashton B.
Replacing a shorted condenser capacitor for a carrier system
Cliff W.
No cool call on a Carrier air conditioner for a residential customer in North Richland Hills
